Where to Find It

• The Registration tab is located under User → Utilities in the BroadWorks web portal.
• It displays the status of SIP device registrations associated with a user account.

What It Shows

The registration section provides details about each device currently registered or attempting to register:

1. Device Information

   • Device Name / Profile: The configured device type (e.g., Polycom VVX, Cisco MPP).
   • MAC Address: Unique identifier for the device.
   • Line/Extension: The user’s assigned line.

2. Registration Status Common statuses include:

   • Registered: Device is successfully registered and active.
   • Unregistered: Device is not currently registered (could be powered off or disconnected).
   • Failed: Registration attempt failed (often due to incorrect credentials or network issues).
   • Expired: Registration timed out and was not renewed.

3. Contact URI

   • SIP URI used by the device to register (e.g., sip:username@domain).

4. IP Address

   • The IP address from which the device registered.

5. User Agent

   • Identifies the device firmware or softphone client.

6. Expires

   • Shows the remaining time before the registration needs to be refreshed.

7. Last Registration Time

   • Timestamp of the most recent successful registration.

Why It’s Useful

• Troubleshooting: Helps identify if a device is online and connected.
• Security: Detects unauthorized devices or unexpected IP addresses.
• Monitoring: Confirms that all endpoints for a user are active.

Typical Actions

• If a device shows Unregistered or Failed, check:
  • SIP credentials (username/password).
  • Network connectivity and firewall settings.
  • Device provisioning status.