In this article we will cover
- Advanced troubleshooting
Introduction
By the end of this article, you will be able to identify and troubleshoot common issues typically encountered when using Yealink w70 device. If you need further assistance, please don’t hesitate to contact our support team.
Note: The examples provided may vary in appearance depending on the specific handset and firmware version in use.
Hardware overview
| Number | Item | Description | Status (Static) | Status (Flashing/Off) |
|---|---|---|---|---|
| 1 | Registration LED | Indicates the handset registration status or the base station is in the paging mode. | Connected | Pairing Mode Enabled |
| 2 | Network Status LED | Indicates the network status | Connected | Network Error |
| 3 | Power LED Indicator | Indicates the power status of the base station | Powered On | Powered Off |
| 4 | Paging Key | Locates a misplaced handset. Toggles the registration mode. Resets the base station to factory settings. |
Handset showing. Searching for base
Check the base station is powered up with solid 3 green lights. If network status LED is flashing check the following, RJ45 network cable, Port Link light on Switch, Any changes made to the switch?
Outbound Calls Not Working
Check device is register with BroadWorks CommPilot . For this you will need an admin account for Broadworks.
To check if a user’s device has an active registration within BroadWorks. Using the CommPilot Web Portal, follow these steps:
- Log into the BroadWorks CommPilot Portal as an administrator.
- Locate the User:
- Navigate to Group > Users and search for the specific user.
- Select the User Profile for the user you need to check.
- Navigate to Utilities > Registrations
- Within Registration it should display the details like indicated below.
- If this is missing try rebooting the base station and recheck after 2 minutes.
- Failing this contact Redcentric Support
Crackling while on a call
If the Yealink base station is located inside a metal cabinet, try moving it outside the cabinet to improve signal quality. Ensure the base station is also placed away from other radio frequency devices to prevent interference.
WH62 Headsets
- Check the connection: Make sure the cables are connected correctly and that the headset is properly seated on the charging dock.
- Check the power: Confirm that the power adapter is connected to the charging dock. You can also try unplugging the power from the headset base for about 10 seconds and then reconnecting it.
- Check the range: If the headset is flashing orange, it means it’s out of range.
- Check for interference: Make sure the base isn’t near any other radio-emitters or high-power electrical equipment. You can also try plugging the power supply into a surge protector or power filter