In Call Reporting, Configuration Synchronization can typically be set at either the Enterprise level or the Enterprise Group (Site) level. The main difference is the scope of what gets synchronized and who it applies to.
Enterprise Synchronization
Scope: Entire customer/business (all sites/groups under the enterprise).
Benefits
- Automatically syncs users, devices, hunt groups, queues, and configuration across the whole organisation.
- Ensures a consistent reporting structure throughout the enterprise.
- Reduces administration effort for multi-site customers.
- Enables enterprise-wide reporting and management.
Best for
- Organisations that want centralised reporting.
- Customers where administrators manage all sites.
- Environments where users may move between sites or where reporting spans multiple locations.
Enterprise Group Synchronization
Scope: A single site or group within the enterprise.
Benefits
- More granular control over individual sites.
- Easier to delegate administration to local managers.
- Allows supervisors to be restricted to viewing only their specific site/group. Recommended group-level partitioning when site-specific reporting permissions are needed.
- Useful when different sites have different reporting requirements.
Best for
- Multi-site businesses where each branch operates independently.
- Customers who want local supervisors to manage only their own users and queues.
- Situations where reporting access must be separated between locations.
Quick Comparison
| Feature | Enterprise | Enterprise Group |
|---|---|---|
| Sync scope | Entire organisation | Single site/group |
| Administration | Centralised | Delegated/local |
| Reporting | Enterprise-wide | Site-specific |
| Setup effort | Lower for multi-site management | More granular control |
| Supervisor access | Can span all sites | Restricted to specific site |
Recommendation
- Use Enterprise Synchronization if you want a single, centrally managed call reporting deployment with reporting across all sites.
- Use Enterprise Group Synchronization if you need separate site management and restricted supervisor access for different branches or departments.