Unity Admin Portal

🛠️ How to Add Files to the Announcement Repository

  1. Log into the Unity Admin Portal at the group or user level.
  2. Navigate to Profile > Announcement Repository.
  3. Click Add.
  4. Enter a name for the audio file.
  5. Click Choose File and select your audio file.
  6. Click Upload to add it to the repository 

Once uploaded, the file can be assigned to services like:

  • Auto Attendant greetings
  • Music on Hold
  • Call Center messages
  • Voicemail greetings

📁 Required File Format for Upload

Unity requires audio files to be in a specific format:

  • File Type: WAV
  • Sample Rate: 8000 Hz
  • Encoding: U-Law
  • Channels: Mono
  • Max File Size: Typically 5000 KB for announcement repository files