🛠️ How to Add Files to the Announcement Repository
- Log into the Unity Admin Portal at the group or user level.
- Navigate to Profile > Announcement Repository.
- Click Add.
- Enter a name for the audio file.
- Click Choose File and select your audio file.
- Click Upload to add it to the repository
Once uploaded, the file can be assigned to services like:
- Auto Attendant greetings
- Music on Hold
- Call Center messages
- Voicemail greetings
📁 Required File Format for Upload
Unity requires audio files to be in a specific format:
- File Type: WAV
- Sample Rate: 8000 Hz
- Encoding: U-Law
- Channels: Mono
- Max File Size: Typically 5000 KB for announcement repository files