🔄Overview

Moving a phone number from one group to another in BroadWorks involves a few key steps to ensure the number is properly unassigned, transferred, and reactivated in the new group.

🧩 Key Steps

1. Unassign the Number from the Current Group

• Navigate to the user or service currently using the number.
• Remove the number from their profile (primary or alternate).
• This action returns the number to the unassigned pool of the current group.

2. Release the Number to the Enterprise Pool

• From Resources > Assign Numbers, search for the number you wish to move.

  • If it’s a single number, you can simply tick the Delete checkbox and click Apply.
  • If the number is part of a range, you’ll need to edit the range to remove the specific number.

  Once removed, the number becomes unassigned and is returned to the enterprise-level pool, making it available for reassignment to another group.

• This step is essential to make the number visible to other groups under the same enterprise.

3. Assign to the Group

• Go to the destination group where you want to assign the number.

• Open Number Assignment
  Go to Resources > Assign Numbers.

• Click “Add”
  This opens the number assignment interface.

• Select from Available Range(s)
  Choose the number or range you want to assign from the Available Range(s) list.

• Move to Available Phone Number(s)
  Click Add to move the selected number(s) into the Available Phone Number(s) list.

• Assign to Group
  Select the required number(s) and move them into the Assign to Group section.

• Save Changes
  Click OK to save and complete the assignment.

Once completed, the number is now part of the group’s inventory and can be assigned to a user or service.

⚠️ Important Notes

• This process requires administrative access at both the enterprise and group levels.
• After assigning the number to the new group, it must be activated before it becomes dial-able.
• Ensure the number is fully activated within the group’s configuration..Resources > Activate Numbers