🔄Overview

Service Packs are predefined bundles of features designed to simplify service provisioning and ensure consistency across users. Each service pack is tailored for a specific function or user role for example:

• Hotdesking – for users who log in to shared phones
• Collaboration Softphone – for users needing integrated voice and messaging tools
• Standard – for general telephony users with basic calling features
• Call Center – for agents and supervisors with advanced call handling.

These packs streamline deployment by grouping relevant features into a single, manageable configuration.

🧩 How to Assign a Service Pack to a User in BroadWorks

Step 1: Log in to the BroadWorks Web Portal

• Use your administrator credentials to access the Group or Enterprise level portal.

Step 2: Navigate to the User Management Section

• Go to: Group > Users

Step 3: Select the User

• Search for the user by name or User ID.
• Click on the user’s name to open their profile.

Step 4: Access the Assigned Services Section

• In the user profile, locate the Assigned Services tab.
• Click Assign Services

Step 5: Assign the Service Pack

• From the list of available Service Packs, select the one you want to assign (e.g., Standard, Call Center, Softphone).
• Click Apply or Save.

⚠️ Note: If a service pack is unassigned, any custom settings or data associated with those services will be lost.

Step 6: Confirm and Test

• Confirm the changes.
• Optionally, test the user’s profile by logging in as the user or placing a test call to verify the assigned features.