Knowledge Base

What is Unity Extend?

Unity Extend allows businesses to manage employee mobility through a single subscription across multiple countries. This delivers a unified mobile experience across company locations, enabling cost-effective and stress-free communications
for employees who travel internationally.

1. Overview & Essential Facts

What is Unity Extend Day Pass?

• Day Pass is a 24-hour rolling roaming charge applied when using services in World Zone countries outside Home and Home Away regions.
• Day Pass subscribers receive:
  • A flat charge for each 24-hour period, triggered from the first instance of data, voice, or outgoing SMS usage.
  • A 24-hour allowance of unlimited minutes, unlimited SMS (MO), and 1GB of data.
  • Once 1GB is reached, data speeds are reduced to 500 kbps.
  • A new Day Pass is automatically triggered for each additional 24-hour period if the subscriber continues to roam and use services.

24-Hour Day Pass Allowance

• Voice: Unlimited minutes
• Messaging: Unlimited SMS (MO only)
• Data: 1GB, then throttled to 500 kbps

Prerequisites

• Day Pass is only available to subscribers with an active Global Pass subscription.
• Global Pass is not required in Home or Home Away countries.
• Day Pass must be enabled at the subscriber level.
• 
  A roaming policy allowing access to World Zone countries must also be assigned.
  

2. World Zone Coverage

How It Works

• Home & Home Away: No Day Pass is triggered. Standard plan usage applies.
• World Zone: Any usage (data, voice, or MO SMS) automatically triggers a Day Pass.

World Zone Countries

Afghanistan, Albania, Anguilla, Antigua & Barbuda, Armenia, Aruba, Australia, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Belize, Bermuda, Bosnia, Botswana, Brazil, British Virgin Islands, Burkina Faso, Cambodia, Cape Verde, Cayman Islands, Central Africa, Chile, Colombia, Congo, Congo (DRC), Costa Rica, Cuba, Dominica, Ecuador, El Salvador, Faroe Islands, Fiji, Gabon, Gambia, Ghana, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Ivory Coast, Jamaica, Japan, Jordan, Kosovo, Kyrgyzstan, Liberia, North Macedonia, Madagascar, Malaysia, Mauritius, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Namibia, Nauru, Nepal, Netherlands Antilles, New Zealand, Nicaragua, Niger, Nigeria, Oman, Palestine, Panama, Paraguay, Peru, Puerto Rico, Qatar, Réunion, Russia, Rwanda, Saudi Arabia, Seychelles, Sierra Leone, Singapore, South Africa, South Korea, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent & Grenadines, Taiwan, Tanzania, Thailand, Trinidad & Tobago, Turkey, Turks & Caicos, U.S. Virgin Islands, Uganda, Venezuela, Vietnam, Zambia.

3. How Day Pass Is Triggered

Triggering Process

1. Roaming Begins: Subscriber enters a World Zone country.
2. Usage Detected:
   • 📶 Data usage
   • 📞 Voice call
   • 💬 Outgoing SMS (MO only)
3. Day Pass Activated:
   Unlimited voice, SMS, and 1GB of data provided.
4. Auto-Renewal:
   A new Day Pass is automatically triggered every 24 hours if usage continues.

Billing

• A Day Pass is billed for each 24-hour period in which qualifying usage occurs.

4. Subscriber Usage Timeline

5. Unity Extend Service Footprint

Zone Definitions

• 🏠 Home: Full-time usage included.
• 🧳 Home Away: Up to 90 days in a 365-day period.
• ✈️ World Zone: Day Pass applies.

Home Countries

Austria, Belgium, Denmark, France, Germany, Ireland, Isle of Man, Italy, Luxembourg, Mexico, Netherlands, Poland, Spain, Sweden, Switzerland, United Kingdom, United States.

Home Away Countries

Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Estonia, Finland, Gibraltar, Greece, Guernsey, Hungary, Iceland, Jersey, Latvia, Liechtenstein, Lithuania, Malta, Norway, Portugal, Romania, Slovakia, Slovenia.