Knowledge Base

Microsoft Teams Contact Center

Academy 01 – Agent Application – Layout & Basics

14 views 3 May 2024

Academy 07 – Agent Application – Transfers

7 views 3 May 2024

Academy 06 – Agent Application – Other consult scenarios

8 views 3 May 2024

Academy 05 – Agent Application – Agent to Agent Consult & Conference

8 views 3 May 2024

Academy 04 – Agent Application – Inbound call, call controls & close task

9 views 3 May 2024

Academy 03 – Agent Application – Lookup: Outbound dialing

8 views 3 May 2024

Academy 02 – Agent Application – Lookup, Customer details, Activity History

8 views 3 May 2024