Knowledge Base

Microsoft Teams Contact Center

Academy 01 – Agent Application – Layout & Basics

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Academy 07 – Agent Application – Transfers

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Academy 06 – Agent Application – Other consult scenarios

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Academy 05 – Agent Application – Agent to Agent Consult & Conference

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Academy 04 – Agent Application – Inbound call, call controls & close task

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Academy 03 – Agent Application – Lookup: Outbound dialing

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Academy 02 – Agent Application – Lookup, Customer details, Activity History

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