The following outlines how the Unity client automatically controls your users Call Center ACD State:

• The Unity Client initiates upon your computer’s startup.
• Initially, the ACD state upon startup is “Sign_in.”
• When your desktop is locked, the ACD state changes to “Sign-Out.”
• Upon unlocking, the ACD state switches back to “Sign-In.”
• Once signed in, ensure you make yourself available to take calls.