Lite Supervisor
Lite delivers powerful call logging and reporting in a simple, cost-effective package. Gain full visibility with historical call data, scheduled reports, and cradle-to-grave call tracking. Unlock actionable insights through trend analysis across flexible intervals—every 30 minutes, daily, weekly, or monthly—helping you optimize performance and improve customer experience.
1000 Supervisor
1000 gives you complete control over your telephony with a dynamic business dashboard designed for cost-effective resource management. Access powerful real-time call analytics to monitor and analyze customer interactions, supplier communications, and staff performance—both historically and live. Plus, enjoy enhanced visibility with an included Desktop Wallboard for instant insights.
2000 Supervisor
2000 is the ultimate contact centre solution, empowering you to manage staff, campaigns, and resources with precision. Deliver exceptional customer service with advanced tools for real-time and historical performance monitoring. Includes ACD Agent functionality and a Desktop Wallboard for instant visibility and control.
| Report Type | Lite | 1000 | 2000 | |
| Live Reports | ||||
| Wallboard | x | |||
| Active Calls | x | |||
| Unreturned Lost Calls | x | |||
| Entity Reports | ||||
| Extension / Device Reports | x | |||
| Call Centre Agent Report | x | x | ||
| Group / Queue Report | x | x | ||
| Calls By Tel Number | x | x | ||
| Calls By DDI | x | |||
| Calls By DNIS | x | x | ||
| Calls By Account Code | x | x | ||
| Agent N/A Code usgae | x * | |||
| Call Logs Reports | ||||
| Historic Call Logs | x | x | ||
| Agent / DNS Activity Log | x * | |||
| Call Interval Reports | ||||
| Total Calls By Interval | x | x | ||
| Calls By 1/2 Hours + Day | x | |||
| Calls By Interval | x | |||
| Calls By Day of Week | x |
* ACD Agent License require on each user