To answer a call on a Polycom VVX using a headset, simply press the headset button when an incoming call is detected.
Headset Memory Mode is ideal for users who frequently use a headset—especially those using one full-time or in permanent setups. With this feature, you can configure your phone to automatically route all incoming and outgoing calls through your headset. You can still switch to the handset or speakerphone at any time.
To use this feature, first enable and then activate Headset Memory Mode. Once activated, the indicator light flashes green for analog headsets, or blue for USB or Bluetooth headsets.
Enable Headset Memory Mode on Polycom phones
- Press the Menu button.
- Go to Settings.
- Select Basic.
- Select Preferences.
- Select Headset.
- Select Headset Memory Mode.
- Select the box next to Enabled.
Place a test call to ensure that this feature has been enabled.
Enable EHS for Plantronics headsets on Polycom phones
EHS must be enabled depending on the headset brand and model to be used.
- Press the Menu button.
- Go to Settings.Select Basic.
- Select Preferences.
- Select Headset.
- Select Electronic Hookswitch.
- Select Yes at the prompt to reboot your phone.
Place a test call after the phone has rebooted to ensure that this feature has been enabled.
Now, whenever you answer a call, the call connects to your headset automatically. When you switch to the speakerphone or the handset, you deactivate Headset Memory Mode. Calls no longer automatically go to your headset, unless you choose this mode. To have calls go to your headset again, activate Headset Memory Mode by pressing twice.