Redcentric will replace faulty hardware tokens at no charge during the term of the contract.

Hardware tokens can be purchased to replace those that are lost or damaged.

For large deployments, Redcentric will usually supply a small number of hardware tokens at the start of the contract that can be used as advance replacement for faulty tokens. When this stock is almost depleted, the Customer must return the faulty tokens, and Redcentric will replenish the stock.

Customers with a large estate of hardware tokens are advised to order ‘spares’ as part of the initial order for use as replacements for lost or damaged tokens.

Software tokens cannot be lost, damaged or become faulty; they can be re-issued, as required, via the administration portal.