If you are receiving the above message, it indicates that the connection to the server has been lost, usually due to a network or internet issue. If the message persists after a restart, please contact your IT department to check the network connectivity to the internet.

OR

If you are receiving the above message, it means that someone else has logged in using the same user ID. Only one login can be active at a time. Your login is usually tied to your phone extension unless you are using hot-desking.

In the top right of the image above, we can see that the account in use is for “Recpt 1.” Please verify that the account matches your login and extension. If you need further assistance with login accounts, please contact support.