Knowledge Base

SMAX

Providing feedback

Key changes compared to HP Service Manager

0 views 5 October 2023

Forgetting your SMAX password

0 views 5 October 2023

What to expect when logging in for the first time

0 views 5 October 2023

Get prepared for using SMAX

4 views 5 October 2023

Using the same login details as Service Manager

1 views 5 October 2023

How do I escalate a ticket with Redcentric Support?

0 views 5 October 2023

How do I log a ticket with Redcentric Support?

3 views 5 October 2023

Finding your service and support requests

0 views 5 October 2023

Live chat via Virtual Agent on SMAX

0 views 5 October 2023

Self-diagnose issue using SMAX

0 views 5 October 2023

How to raise a change

0 views 5 October 2023

If your relevant support request isn’t in SMAX

0 views 5 October 2023

How to log a support ticket

0 views 5 October 2023

Finding an update on service or support requests

0 views 5 October 2023

All requests within your organisation

1 views 5 October 2023

Viewing the detail in a request

0 views 5 October 2023