SMAX

4 views 7 October 2024

All requests within your organisation

5 views 7 October 2024

Finding an update on service or support requests

4 views 7 October 2024

How to log a support ticket

4 views 7 October 2024

If your relevant support request isn’t in SMAX

4 views 7 October 2024

How to raise a change

4 views 7 October 2024

Self-diagnose issue using SMAX

4 views 7 October 2024

Live chat via Virtual Agent on SMAX

4 views 7 October 2024

Finding your service and support requests

4 views 7 October 2024

How do I escalate a ticket with Redcentric Support?

4 views 7 October 2024

Using the same login details as Service Manager

6 views 7 October 2024

Get prepared for using SMAX

11 views 7 October 2024

What to expect when logging in for the first time

4 views 7 October 2024

How do I log a ticket with Redcentric Support?

7 views 7 October 2024

Forgetting your SMAX password

4 views 7 October 2024

Key changes compared to HP Service Manager

4 views 7 October 2024

Knowledge Base

Providing feedback

Viewing the detail in a request

All requests within your organisation

Finding an update on service or support requests

How to log a support ticket

If your relevant support request isn’t in SMAX

How to raise a change

Self-diagnose issue using SMAX

Live chat via Virtual Agent on SMAX

Finding your service and support requests

How do I escalate a ticket with Redcentric Support?

Using the same login details as Service Manager

Get prepared for using SMAX

What to expect when logging in for the first time

How do I log a ticket with Redcentric Support?

Forgetting your SMAX password

Key changes compared to HP Service Manager