The Redcentric Customer Services and Support teams take pride in ensuring that all incidents, service calls, change requests or simple advice and guidance requirements from our customers are dealt with efficiently and effectively within clearly defined timescales.
If, however, you feel that your requirement is not being dealt with effectively or you wish to escalate a particular issue from either a management or technical aspect, you can request this action from any of our Customer Service and Support teams. The team will escalate the request and will confirm how your request has been escalated in accordance with our defined escalation process as set out in the below guide:
Please note: we ask that all escalations and urgent requests are done so by telephone.
- Telephone: 01423 877600 (available 24/7)
- Email: support.escalation@redcentricplc.com (Monday to Friday between 0800-1730)