A loss of connectivity is frustrating and with many technologies now reliant on a good connection, it’s important to restore services as quickly as possible.
As part of the triage process, we ask customers to assist with someone onsite router and cabling checks. The information gathered as part of these checks allows us to understand if the fault is related to cabling, hardware or the circuit vendor.
The below guide details how to perform these checks and the detail which will assist our engineers: