When logging a ticket for an Ethernet fault, the below information will assist our engineers investigations and prevent any delays:

• Are there any lights visible on the faceplate of the affected item?
• If No can we test a known working power outlet? If Yes please advise the current status of the lights (Colour, Flashing, Solid)
• Has the device recently suffered a power outage?
• Are all relevant cables seated correctly? These may need to be taken out and plugged back in to make sure.
• Have any of the cables got visible damage? E.G Frayed wires.
• Is there any visible damage to the device itself?
• If using an NTE is there any visible damage to the port or cabling?