AX Series Wi-Fi Handset | Initial Setup Guide
A straightforward guide to setting up your handset, connecting it to Wi-Fi and completing the initial configuration for Redcentric service.
Before you start
- Have your Wi-Fi network name (SSID) and password available, or ask your system administrator for them.
- Ensure Wi-Fi is enabled on your handset.
- If using Quick Wi-Fi Connect, check that the handset runs version 180.87.0.5 or later.
Setup at a glance
- Choose your language
- Connect the handset to Wi-Fi
- Skip time zone settings
- Create an administrator password
- Allow Redcentric provisioning to complete
TIP Choose the Wi-Fi method that best suits your network: select a visible network, use your mobile phone for Quick Wi-Fi Connect, or manually add a hidden network.
Step 1: Choose your language
- Switch on the handset. A setup wizard appears the first time it starts.
- Choose your preferred language, then press the Next softkey
Language selection screen
Step 2: Connect to Wi-Fi
Use one of the following methods to connect. The handset can automatically reconnect to a saved Wi-Fi network when Wi-Fi is enabled.
Option A • Select a visible Wi-Fi network
BEFORE YOU BEGIN If you do not know your Wi-Fi password, contact your system administrator.
- On the handset, go to OK > Wi-Fi > Wi-Fi Network.
- Choose your Wi-Fi network from the available networks.
- Select Connect (or press OK). On AX83H, choose Options > Connect or press OK.
- Enter the Wi-Fi password in the Password field and select OK.
Illustrated steps: Wi-Fi menu, available networks and password entry
Option B • Quick Wi-Fi Connect (using your mobile)
REQUIREMENT Available only on handset software version 180.87.0.5 or later.
- Open Quick Wi-Fi Connect in the startup wizard, or go to OK > Wi-Fi > Quick Wi-Fi Connect.
- On your mobile phone, open Wi-Fi settings and connect to the AX Series hotspot shown by the handset.
Find Quick Wi-Fi Connect in the handset Wi-Fi menu
- On your mobile, open the AX Series Wi-Fi configuration page that appears.
- Select the Wi-Fi network name (SSID) you want the handset to use, enter the network password and choose Confirm.
- Wait while the settings are transferred to the handset. Check for “Connected successfully” on its screen.
Connect the mobile phone to the AX Series hotspot
Choose the destination Wi-Fi network and confirm its details
Successful connection confirmation on the handset
Option C • Add a hidden Wi-Fi network
Use this method when your Wi-Fi network does not appear in the scan list because its SSID is not broadcast.
BEFORE YOU BEGIN Ask your system administrator for the SSID, security mode and any required password or enterprise authentication details.
- Go to OK > Wi-Fi > Wi-Fi Network.
- Select Options > Add, then enter the network name (SSID).
- Choose the correct Security Mode and provide the relevant details:
-
- None: no password is required.
- WPA/WPA2 PSK or WPA3-Personal: enter the Wi-Fi password.
- WPA2-Enterprise or WPA3-Enterprise: select the required EAP method and enter the requested values.
- Select Save.
The connected network is saved in the Known Network(s) list. The handset can store up to five connected wireless networks.
Illustrated steps: manually adding a network that is not shown in the list
Step 3: Skip time zone configuration
When the Time Zone screen appears, press Next without changing the settings. Redcentric provisioning will apply the time zone configuration later.
Step 4: Create an administrator password
When prompted, enter a new administrator password, enter it again to confirm, then select OK.
Password requirements
- At least eight characters long.
- Includes at least three of the following four character types: numbers, uppercase letters, lowercase letters and special characters.
- Does not contain three identical characters in a row.
SECURITY Choose a password that meets all the requirements and keep it secure.
Step 5: Wait for automatic provisioning
After the initial setup steps are complete, the handset displays its main screen. It then automatically provisions to Redcentric systems and may restart during this process.
IMPORTANT A restart during provisioning can be normal. Allow the handset to complete the process.
If you have trouble connecting
Your Wi-Fi network is not listed Check that Wi-Fi is enabled, or use Option C to add a hidden network.
The connection does not succeed Recheck the SSID and password. For enterprise networks, confirm the required EAP settings with your system administrator.
Quick Wi-Fi Connect is unavailable Check the handset software version; this method requires 180.87.0.5 or later.
You need network or account details Contact your system administrator for the required information.
This guide covers the initial setup steps provided for the AX Series Wi-Fi handset.