Circular – Incoming calls hunt through agents in the order they appear in the list, starting with the agent following the last agent to receive a call. When the search reaches the end of the list, it loops back to the top and continues until it has tried all agents.
Regular – Incoming calls hunt through agents in the order they appear in the list, starting from the top each time.
Simultaneous – Incoming calls alert all agents at the same time. The first agent to answer handles the call.
Uniform – Incoming calls hunt through all agents in order, starting with the agent who has been idle the longest and ending with the agent who most recently answered a call.
Weighted Call Distribution – Incoming calls are assigned to idle agents based on percentages you assign on the hunt group’s Profile