Use the user’s passwords page to change a user password for the web portal / softphone or the voice portal. Note: a user can also change their password.

1. On the Group’s profile menu page Click Users
2. Click Search to display a list of users in your group or enter your search criteria
3. Click Edit or any item on the row for the user
4. Click Passwords
   
5. Select the type of reset: “Set web access password” or “Set portal Password”. (“The Set portal password” button displays only for users with the Voice Messaging service.)
   1. Web Access = Web Portal / Softphone Login Password
   2. Portal Password = VoicePortal / Voicemail Login Passcode
      
6. Type and retype the new Password/Passcode in the Reset Password text boxes
7. To save your changes click Apply or OK