The Application Server accepts .WAV and .WMA file formats. The following lists the validation rules for the file formats:
For .WAV files:
- 8.000 or 16.000 kHz
- 8 or 16 bit mono
- µ-law, A-law, or PCM
For .WMA files:
- 8.000 or 16.000 kHz
- 16 bit mono
- µ-law, A-law, or PCM
For both .WAV and .WMA files:
- The maximum audio length is 2 minutes for a Voice Messaging Greeting and Custom Ringback User/Group.
- The maximum audio length is 10 seconds for user’s Voice Portal Personalized Name.
- The maximum audio length is 10 minutes for the Music On Hold greeting.
- For all other services, the maximum audio length is 5 minutes.
On-line file converter can be found here. G711 File Converter
Or alternatively…
Audacity can be downloaded from http://audacity.sourceforge.net/download/.
Select Start>All Programs>Audacity from the Windows task bar.
Set the default sample rate for recordings:
From the Edit menu, select Preferences.
Click the Quality tab.
Select 16000 Hz for the Default Sample Rate. Select 16 bits for the Default Sample Format.
Set the number of channels for recordings:
Click the Devices tab.
For Channels, select 1 (Mono).
Click OK to exit the Preferences pop up.
Click Record (the round red button at the top).
Record your message.
When you have finished, click Stop (the yellow square button).
To listen to your message, click Play (the green arrow at the top). If you are not pleased with your message, record it again.
When you are satisfied with your message, from the File menu, select Export.
Select Save As Type WAV (Microsoft) signed 16 bit PCM. Name your sound file as a .WAV file type.
In the File name field, enter the desired name of your recording.
Click OK. To exit without saving, click Cancel.