eSIM Installation
eSIM Installation
- Open Settings
- Go to Network & Internet (or Mobile Network)
- Tap SIMs or SIM cards
- Select Add eSIM or Add mobile plan
- Scan the QR code
- Complete setup by following on‑screen step
Note: VoLTE must be enabled.
Note: VoLTE must be enabled.
- Press Settings.
- Press Connections.
- Press Mobile networks.
- Press the indicator next to “VoLTE” to turn the function on.
After installing an eSIM, it can take up to 15 minutes to activate.
If calls are still not working after 15 minutes, please follow these steps:
- Toggle the device into Flight Mode, then turn it off again to re‑initiate the network connection.
- If there is still no service, repeat this step up to two more times.
- If calls still do not work, reboot the device.
If the issue persists after a reboot, please report it and include two call examples:
- Make an outgoing call and attempt an incoming call.
- Provide the numbers dialled and the date and time of each attempt.