Enable Wi-Fi Calling on iPhone (UK)

Wi-Fi Calling allows you to make and receive calls over a Wi-Fi connection when mobile coverage is limited. Follow the steps below to enable Wi-Fi Calling on your iPhone.

Turn on Wi-Fi Calling

1. Open the Settings app.
2. Tap Mobile Service (or Mobile Data on some versions of iOS).
3. If your iPhone has multiple SIMs or eSIMs, select the line you want to use.
4. Tap Wi-Fi Calling.
5. Turn on Wi-Fi Calling on This iPhone.
6. When prompted, tap Enable.
7. If required, enter or confirm your emergency services address.

Confirm Wi-Fi Calling is Active

Once enabled, when connected to Wi-Fi and Wi-Fi Calling is in use:

• Open Control Centre or view the status bar.
• You should see Wi-Fi Calling or your network name followed by “Wi-Fi” (for example, EE WiFi or O2 WiFi).

This indicates that calls will be routed over your Wi-Fi connection.

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Enable Wi-Fi Calling on Samsung Devices

Wi-Fi Calling allows you to make and receive calls over a Wi-Fi connection when mobile coverage is poor or unavailable.

Turn on Wi-Fi Calling

1. Open the Settings app.
2. Tap Connections.
3. Tap Wi-Fi Calling.
4. Turn Wi-Fi Calling On.
5. Review and accept any prompts from your mobile network provider.
6. If requested, enter or confirm your emergency services address.

Alternative Method

On some Samsung devices, Wi-Fi Calling can also be enabled from the Phone app:

1. Open the Phone app.
2. Tap the three-dot menu (⋮) in the top-right corner.
3. Select Settings.
4. Tap Wi-Fi Calling.
5. Turn the feature On.

Confirm Wi-Fi Calling is Active

Once enabled and connected to Wi‑Fi:

• The Wi‑Fi Calling icon will appear in the status bar.
• Some networks may display the carrier name followed by WiFi.
• Calls will automatically use Wi‑Fi when network conditions require it.

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Enable Wi-Fi Calling on Google Pixel Devices

Wi-Fi Calling allows you to make and receive calls over a Wi-Fi connection when mobile network coverage is weak or unavailable.

Turn on Wi-Fi Calling

1. Open the Settings app.
2. Tap Network & Internet.
3. Tap SIMs.
4. Select the SIM or eSIM you want to use.
5. Tap Wi‑Fi Calling.
6. Turn Use Wi‑Fi Calling On.
7. If prompted, review and accept the terms and conditions.
8. Enter or confirm your emergency services address if requested by your mobile network provider.

Confirm Wi-Fi Calling is Active

Once enabled and connected to a Wi‑Fi network:

• A Wi‑Fi Calling icon may appear in the status bar.
• Some network providers may display the carrier name followed by Wi‑Fi.
• Calls will automatically use Wi‑Fi when mobile coverage is insufficient.

Emergency Calls

• When mobile coverage is available, emergency calls will normally use the mobile network.
• If mobile coverage is unavailable, emergency calls may be placed using Wi-Fi Calling.
• Your device location information may be used to support emergency services, regardless of whether Location Services is enabled.

Note: Wi-Fi Calling must be supported by both your mobile network and your device. Unity Extend users should ensure Wi-Fi Calling is enabled before activating the service where possible.