Installing a Physical SIM Card on an Android Device
Follow these steps to install a physical SIM card into your Android smartphone:
What You’ll Need
- Your Unity Extend SIM card
- The SIM eject tool supplied with your phone (or a small paperclip)
Installation Steps
- Power off your device (recommended).
- Locate the SIM card tray, usually found on the side of the handset.
- Insert the SIM eject tool into the small pinhole next to the tray.
- Gently press until the SIM tray pops out.
- Place the SIM card into the tray, ensuring it is aligned with the shape of the slot.
- Carefully reinsert the tray into the device.
- Power the device back on.
- Wait a few moments for the device to detect the SIM and connect to the mobile network.
Verify the SIM is Active
- Open Settings.
- Select Network & Internet or Connections (depending on the device manufacturer).
- Confirm the SIM is displayed and shows a network connection.
- If prompted, enable the SIM and set it as the preferred SIM for calls if required.
Troubleshooting
If the SIM is not recognised:
- Ensure the SIM is correctly seated in the tray.
- Restart the device.
- Confirm the handset is unlocked and supports VoLTE.
- Verify mobile network coverage is available.
- Test the SIM in another compatible device if available.
Note: If your device supports both a physical SIM and an eSIM, ensure you select the correct SIM for calls and mobile services within the device settings.
eSIM Installation for Samsung and Google Pixel Devices
Follow the steps below to install and activate your Unity Extend eSIM on a supported Samsung or Google Pixel device.
Install the eSIM
- Open Settings.
- Navigate to Connections (Samsung) or Network & Internet (Google Pixel).
- Select SIM Manager, SIM Cards, or SIMs.
- Tap Add eSIM or Add Mobile Plan.
- Select Scan QR Code.
- Scan the Unity Extend QR code provided to you.
- Follow the on-screen instructions to complete the installation.
- Wait for the eSIM profile to download and activate.
Verify the eSIM Installation
- Return to Settings.
- Open SIM Manager, SIM Cards, or SIMs.
- Confirm that the Unity Extend eSIM is displayed and enabled.
- Ensure the eSIM is selected for business calling if your device supports multiple SIMs.
Troubleshooting
If the eSIM does not install successfully:
- Verify the device is carrier unlocked.
- Confirm the device supports eSIM technology.
- Ensure you have an active internet connection (Wi-Fi recommended).
- Check that the QR code has not already been used.
- Restart the device and try the installation again.
Note: Menu names may vary slightly depending on the device model, Android version, and manufacturer software version. Samsung devices running One UI and Google Pixel devices may display different menu names, but the installation process remains the same
Enable VoLTE and Activate Your Unity Extend eSIM
Important: VoLTE (Voice over LTE) must be enabled for Unity Extend to function correctly.
Enable VoLTE on Samsung Devices
- Open Settings.
- Select Connections.
- Tap Mobile Networks.
- Turn VoLTE Calls or VoLTE SIM On.
Note: Menu names may vary slightly depending on your Samsung model and Android version.
eSIM Activation
After installing your Unity Extend eSIM, activation can take up to 15 minutes to complete.
If Calls Are Not Working After 15 Minutes
Follow the steps below to refresh the mobile network connection:
- Enable Flight Mode (Airplane Mode).
- Wait a few seconds, then disable Flight Mode.
- Test your service again.
- If service is still unavailable, repeat this process up to two additional times.
- If calls are still not working, restart the device and test again.
Reporting an Issue
If the service is still not working after completing the above steps, please contact support and provide two call examples to assist with troubleshooting.
Required Information
Make:
- One outgoing call
- One incoming call attempt
Provide the following details for each call:
- The telephone number used
- The date and time of the call attempt
- Whether the call was incoming or outgoing
Providing call examples enables support teams to investigate the issue more quickly and accurately.
